Venue software subscriptions
Customer booking requests are free in e7jz. The merchant subscription pays for venue software, separately from the physical service provided by a venue. The web plan is USD 30 per subscribed branch per month, plus any applicable tax disclosed at checkout.
An eligible business may receive one card-backed trial of up to 60 days. Eligibility is checked on the server; adding branches does not create another trial entitlement. Checkout shows the exact trial duration, first charge date and recurring total before you authorize payment. A payment method is required for the trial, and the subscription renews automatically unless cancelled. Business approval alone does not start the trial. Access starts only after the payment provider confirms activation.
New web subscriptions use Dodo Payments. Card and Apple Pay availability depends on the hosted checkout and compatible device or browser. Existing Dodo and Paddle subscriptions remain with their original provider and confirmed terms. Changing the checkout provider does not migrate existing subscriptions or authorize a duplicate charge. The provider’s terms shown at purchase govern payment processing, invoices and applicable transaction taxes.
The iOS app is a free companion. It provides existing subscription status, refresh and cancellation, without checkout, a card-backed trial purchase, a provider portal, upgrades, renewal resumption or an external-payment call to action. Android currently supports hosted billing; availability in a particular app distribution may differ.
Cancel renewal
Cancel each branch subscription from Billing before its next renewal or trial end to avoid the next charge. You can also use the billing provider’s account portal where available. Check the confirmed cancellation status and coverage end date. Access continues until that confirmed coverage ends; a cancellation alone does not refund an earlier payment.
A deletion request, signing out, removing the app or closing a branch screen does not cancel billing. If cancellation fails or the status is unclear, contact [email protected] promptly with your account and branch details. A support message is a request for assistance, not confirmation that renewal has stopped.
Request a refund
For a merchant subscription payment, contact [email protected] or the support contact on your receipt with the payment reference, branch and reason for the request. Do not send full card numbers or security codes. Your receipt identifies Dodo Payments or Paddle as the provider for that purchase.
Please submit discretionary refund requests within 14 days of the transaction. A request does not guarantee approval, and cancellation does not automatically create a refund, including for a partial month. Any approved refund is handled through the original payment provider. The purchase terms shown at checkout and any mandatory statutory rights take precedence over this discretionary request window.
We do not promise a refund completion time before the provider confirms the outcome. If an approved refund is missing, contact us or the provider using its reference.
Coverage and service availability
Confirmed active coverage enables eligible venue operations. After coverage expires, the service applies the grace period configured for your branch (7 days by default): the venue is hidden from discovery, new bookings and waitlist entries stop, and listing and staff edits are restricted. Staff can handle existing bookings during grace.
After grace, suspension also restricts the front-desk console and may cancel remaining bookings. No previous paid coverage may mean immediate suspension. The actual status shown in Billing controls access. A later activation restores eligible tools but does not reinstate cancelled reservations. Operator moderation or removal may also restrict a venue independently of payment.
Running your venue
You must be authorized to act for the business, maintain required operating licences, keep listing details accurate, honour confirmed bookings and record attendance truthfully. Keep staff access limited to authorized people. Use a customer’s name, phone number and reliability information only for the relevant booking; do not resell it or use it for unrelated marketing. Report unauthorized access to [email protected].
You are responsible for the physical service, your staff and your premises. e7jz does not guarantee a volume of bookings, customer attendance or uninterrupted service. The Terms of Service and Privacy Policy also apply. Mandatory legal rights remain unaffected.