Deleting your account
Open Account and use the deletion option shown. Eligible personal accounts can confirm permanent deletion with Delete account; this includes staff using a personal account without business ownership. This removes the authentication account, profile, linked reservations and ratings, waitlist entries, booking reports, venue-view records, notifications, stored location and push tokens. Authored listing reports and submitted content-review records are also removed. Approved published business content remains with the business.
When Account shows Request account deletion for a business owner or certain work accounts, submit that in-app request. Staff awaiting activation can also request deletion from account setup. The request shows its status, expected completion date and any action needed. We process these requests within 7 calendar days, reviewing work access, business ownership, upcoming bookings and subscription obligations. Requesting deletion does not cancel a subscription. When completed, work access and personal roster contact details are removed, along with linked partner applications and their notification snapshots. We send completion confirmation to a real registered email address when available.
Business records, billing records and security audit records that are required for accounting, security or legal obligations may remain for those purposes. Copies held by a venue or payment provider are subject to that recipient’s responsibilities. If you cannot access your account, contact [email protected]; we may need to verify your identity.
Cancel renewal
Cancel each branch subscription from Billing before its next renewal or trial end to avoid the next charge. You can also use the billing provider’s account portal where available. Check the confirmed cancellation status and coverage end date. Access continues until that confirmed coverage ends; a cancellation alone does not refund an earlier payment.
A deletion request, signing out, removing the app or closing a branch screen does not cancel billing. If cancellation fails or the status is unclear, contact [email protected] promptly with your account and branch details. A support message is a request for assistance, not confirmation that renewal has stopped.
Before you confirm
Deletion is permanent. Save information you need before confirming. A pending business deletion request is not yet a completed deletion; follow the status and any action shown in your account. For privacy access or correction requests instead of deletion, contact [email protected].