Cancel renewal
Cancel each branch subscription from Billing before its next renewal or trial end to avoid the next charge. You can also use the billing provider’s account portal where available. Check the confirmed cancellation status and coverage end date. Access continues until that confirmed coverage ends; a cancellation alone does not refund an earlier payment.
A deletion request, signing out, removing the app or closing a branch screen does not cancel billing. If cancellation fails or the status is unclear, contact [email protected] promptly with your account and branch details. A support message is a request for assistance, not confirmation that renewal has stopped.
Request a refund
For a merchant subscription payment, contact [email protected] or the support contact on your receipt with the payment reference, branch and reason for the request. Do not send full card numbers or security codes. Your receipt identifies Dodo Payments or Paddle as the provider for that purchase.
Please submit discretionary refund requests within 14 days of the transaction. A request does not guarantee approval, and cancellation does not automatically create a refund, including for a partial month. Any approved refund is handled through the original payment provider. The purchase terms shown at checkout and any mandatory statutory rights take precedence over this discretionary request window.
We do not promise a refund completion time before the provider confirms the outcome. If an approved refund is missing, contact us or the provider using its reference.
Customer bookings
e7jz does not charge customers for booking requests or collect payment for the venue’s physical service. Cancel a reservation from its booking details and check the resulting status. A booking cancellation does not cancel a merchant software subscription. Any payment you make directly to a venue is governed by your agreement with that venue; contact it about its service or refund.